POPIA Privacy Notice
MSD Mobile Car Wash, operated by Ndala Group (Pty) Ltd ("MSD", "we", "us", or "our"), is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").
This Privacy Notice explains how we collect, use, store, and protect your personal information when you register for and use our mobile car wash subscription services.
Why We Collect Your Information
Service Scheduling
To schedule and deliver mobile car wash services at your nominated address on your preferred service day.
Customer Communication
To send service confirmations, reminders, account updates, and respond to your enquiries via email, SMS, or WhatsApp.
Payment Administration
To process subscription payments, allocate customer numbers, manage billing records, and reconcile EFT payments.
Record Keeping
To maintain accurate customer, vehicle, and service records for the duration of your subscription and as required by law.
Customer Support
To provide assistance with service queries, damage claims, account changes, and subscription management.
Legal Compliance
To comply with applicable laws, regulations, and lawful requests from regulatory authorities, including tax and consumer protection obligations.
Information We Collect
- Full name, date of birth, cell number, and email address
- Residential and service addresses
- Vehicle make, model, registration number, and colour
- Preferred service day and package selection
- Payment reference and subscription history
- Communications between you and MSD
How We Protect Your Information
- Your personal information is stored securely using appropriate technical and organisational safeguards.
- We do not sell your personal information to third parties.
- We do not unlawfully disclose your personal information to unauthorised parties.
- We process your information lawfully, fairly, and only for the purposes described in this notice.
- We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Your Rights
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Object to the processing of your personal information in certain circumstances
- Request deletion of your personal information, subject to legal retention requirements
- Lodge a complaint with the Information Regulator if you believe your rights have been violated
Responsible Party
- Ndala Group (Pty) Ltd
- Registration Number: 2025/278090/07
- Trading As
- MSD Mobile Car Wash
- support@globalreachweb.site
- Telephone
- +27 (64) 013-1728
For any privacy-related enquiries, requests, or complaints, please contact us at support@globalreachweb.site or +27 (64) 013-1728.